Terms & Conditions

When purchasing from the www.cheapflooringdirect.co.uk website, you are agreeing to the following Terms & Conditions:

Dispatch policy

While every effort will be made to ensure that the stock status of every product is accurate, we offer no guarantee of availability and this electronic publication does not constitute an offer for sale.

Goods delivered will normally arrive between 8am and 5.30pm, Monday to Friday.

Standard Delivery normally takes 3 working days once the products are in stock.

Next Day Delivery is available as an option for orders placed before 11am GMTand will be delivered the next working day. If you have added a "In Stock - Within X Working Days" item the Next Day Delivery option will not be available to you. We cannot offer next day deliveries for orders placed over the weekend or bank holidays.

The charge for delivery will be based on post code location and also the weight of the product. During the checkout process you will be asked to input your post code, which will then calculate your delivery charge.

The person who placed the order will need to be at the delivery address to sign for the goods. The delivery slot on a given day is any time between 8am and 5.30pm.

Due to insurance guidelines, all flooring deliveries are made to kerb-side at the nearest access point to the delivery address for the delivery vehicle. You must arrange for adequate help to off-load the flooring, as the driver can not help move the flooring into your home. As deliveries can be made by a large lorry or van, it is assumed that the delivery address will be accessible by lorry. If there is likely to be a problem, e.g. the road is subject to a vehicle weight or width limit, please inform us at the time of order. Deliveries will be made between 8.00 am and 5.30 pm. We are unable to give an estimate of delivery time as all deliveries are at the courier’s discretion.

If a courier arrives at your address and you refuse the delivery and cancel the order, you will be liable for the delivery charge to your address and for returning the goods back to our warehouse. 

Deliveries cannot be left outside in porches, garages or any other location.

Every effort is made to ensure that your goods are delivered in perfect condition. Please inspect your goods immediately on delivery as no claims with regard to damaged items can be made after our driver has left the delivery address unless signed for as damaged on delivery.

In the unlikely event that some of your goods are damaged, we will collect and replace the product. Any claims must be made within 7 days of receipt of goods.

No liability can be accepted for costs caused by late deliveries or for any other reason. Therefore we advise against booking trades for installations until goods have been received.

When your order arrives

When your order arrives, you want to be sure the quantities match what you ordered. To guarantee customer satisfaction, please make note of the following when receiving your order:

- Visually inspect the condition and entirety of your delivery, making sure to note missing or damaged items.

- The order confirmation email you received lists all the materials and quantities you ordered.

- You will need to examine the pallet and count each item to make sure everything ordered has been received.

Unless specifically requested (additional cost), all deliveries are kerb-side. This means that you (or someone able) must be home to take the material from the trailer to your home. The driver will only unload to the kerb side and are not allowed to enter your home.

DO NOT let the driver leave until you have verified the material received is in good condition and that all material has been accounted for. Any damages or missing items must be noted on your delivery receipt. If not noted we are unable to process with any replacement products.

Prior to installation

Please ensure that you inspect your goods prior to installation and that the goods are correct as per your order and that you are happy with the appearance and quality. Once the installation has started, no claims for incorrect goods will be accepted.

It is also the responsibility of the person installing the floor to de-select any faulty or damaged boards prior to the installation, as no claims for faulty or damaged boards can be accepted after the installation.

Damaged faulty goods

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise one of our customer service team members. Damaged or faulty goods must be reported to us immediately on delivery either by emailing info@cheapflooringdirect.co.uk or calling 020 8368 4620.

Any damaged goods MUST be signed as damaged on the delivery note. We will then make all further arrangements with you to replace the damaged goods at the earliest possible date.

Returns & Cancellations

Please see our Returns & Cancellations section.

Booking trades people

Taking into consideration the many variables involved in fulfilling your order, we strongly recommend that you do not book your installer until after you have received your order in its entirety. Manufacture times, weather, supply-demand conditions and replacement delivery for damaged items are just some of the instances that may delay your order.

Please schedule your install to ensure you have allocated time to receive your order. We can not be held liable for failure to meet scheduled installation dates due to delivery. Delivery dates are approximates and, as such, can not be promised under any circumstance.

Prices and tax

The price shown for the goods excludes VAT. This will be added as you go through the checkout and before you make your purchase.

Offers and promotions

We may from time to time offer promotions on some of our products or product ranges. All promotions and offers are subject to stock availability. We reserve the right to change the details of a promotion or withdraw a promotion at our discretion.

Product guarantee

Please refer to the each individual product guarantee document which can be found inside or on each and every product pack.


Samples are produced by taking a pack out of our stock to cut up and label as samples. This gives the best representation we could possibly hope for - completely random and not tempered with. This shows what the product is capable of looking like and we come to this conclusion because we could have easily of chosen a different pack for samples and then it would have therefore been dispatched and used on a job for the end user.

We use this method as we do not believe in cosmetically displaying or changing samples to give a false reflection of our products. We believe our samples are of a reasonable size, however, we cannot guarantee that it will give full reflection of the properties of our wood flooring as it is a natural source and natural product and no one piece will ever be identical to another.


The colour of goods may vary slightly from that shown on the website due to limitations of browser software and monitors.


To ensure that your credit, debit or charge card is not being used without your consent, we will validate name, address and other personal information supplied by you during the order process against appropriate third party databases. By accepting these terms and conditions you consent to such checks being made. In performing these checks, personal information provided by you may be disclosed to a registered Credit Reference Agency, which may keep a record of that information.

You can rest assured that this is done only to confirm your identity, that a credit check is not performed and that your credit rating will be unaffected. All information provided by you will be treated securely and strictly in accordance with the Data Protection Act 1998.


You agree to indemnify us against any claims, losses, liabilities, damages and expenses (including legal fees), arising out of your use of this site.


The Contract will be governed by the laws of England and Wales and the parties to the Contract submit to the jurisdiction of the English Courts.

Consumer rights

None of the above Terms & Conditions affect your statutory consumer rights.

Company information

www.cheapflooringdirect.co.uk is the trading name of Cheap Flooring Direct LTD, which is a company incorporated in England and Wales, registered under company number 4922608, and whose registered office is:

Unit C6 Down, North Way
Bounds Green Industrial Estate
Bounds Green Road
N11 2UL



© 2011 Cheap Flooring Direct LTD. All Rights Reserved. Unit C6 Down, North Way, Bounds Green Industrial Estate, London N11 2UL.
VAT No: 993 5855 56. Company Registration No: 4922608.