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Delivery FAQs

When will my order be delivered?

Cheap Flooring Direct offers various delivery methods. They are:

Standard Delivery

This normally takes 3 working days to be delivered to you once the products are in stock.

Next Day Delivery

All orders placed before 11am GMT will be delivered the next working day. If you have added a "In Stock - Within X Working Days" item the Next Day Delivery option will not be available to you.


Can I collect my order to avoid the delivery charge?


It is possible for you to collect your order from our warehouse. Please click here for more information. If you require the address see below:

Unit C6 Down
North Way,
Bounds Green Industrial Estate
London
N11 2UL

Click here for Google maps


What do the stock statuses mean?

  In Stock - Now

Items that state "In Stock - Now" means the selected items are in our warehouse and ready to be delivered to you.

In Stock - Within X Working Days

Items that state "In Stock - Within X Working Days" are due in to our warehouse within the number of working days stated. Once we have received the stock, your order will be dispatched via the Standard Delivery method.

 

What if any of the products arrive damaged?

All carriers are selected through stringent guidelines for service and quality control. If you have a concern regarding delivery, please advise one of our customer service team members. Damaged or faulty goods must be reported to us immediately on delivery either by emailing info@cheapflooringdirect.co.uk or calling 020 8368 4620.

Any damaged goods MUST be signed as damaged on the delivery note. We will then make all further arrangements with you to replace the damaged goods at the earliest possible date.


What is the returns & cancellation policy?


Please click here to view our Returns & Cancellations section.


Who do I contact if I have a query about my online order or delivery?

You can contact one of our customer service team members by emailing info@cheapflooringdirect.co.uk or calling 020 8368 4620.

 

 

© 2011 Cheap Flooring Direct LTD. All Rights Reserved. Unit C6 Down, North Way, Bounds Green Industrial Estate, London N11 2UL.
VAT No: 993 5855 56. Company Registration No: 4922608.